Subject: Re: Refund Approval //// 8379867264
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 17 Aug 2020 07:39:14 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, August 11, 2020 10:46:09 PM 
Subject: Refund Approval //// 8379867264 

Hi Team, 

Kindly assist us to get refund approval for below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 9 August, 2020 15:25:20 
Subject: Refund Approval //// 8379867264 

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 1207032 
Order Date : Apr 26, 2020 
Order ID: 8379867264 
Tracking id: FP04270002332 

Total Price : KWD 20.7 

Issue Description : The Customer placed the order on Apr 26, 2020 and it is pending since then the order was marked as "IN_ TRANSIT" and we are unable to track this order . However till now the order not delivered to customer. 

Case history : The customer reached out to us on 14th of June and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : The customer is having only this order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
Shivani