Subject: RE: Refund Approval - 9790730933
From: Jessie Caparas <[email-masked]>
To: Vaibhav Ohri <[email-masked]>, Apoorv Joshi <[email-masked]>, Deepak Damodaran <[email-masked]>, Dipesh Regmi <[email-masked]>, Anand Nukala <[email-masked]>, Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 17 Aug 2020 14:18:47 +0000

@Deepak Damodaran<mailto:[email-masked]> @Anand Nukala<mailto:[email-masked]> @Con Loc<mailto:[email-masked]>

Awaiting revert from your team related to this order.

From: Vaibhav Ohri <[email-masked]>
Sent: Monday, August 17, 2020 3:40 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Deepak Damodaran <[email-masked]>; Dipesh Regmi <[email-masked]>; Anand Nukala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund Approval - 9790730933

Hi Jessie

Order still not received from the concept.

Regards

Vaibhav Ohri

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 17, 2020 12:57 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Anand Nukala <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9790730933
Importance: High

@Deepak Damodaran<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> @Anand Nukala<mailto:[email-masked]>

Did we not hand this over to OLM team?

@Vaibhav Ohri<mailto:[email-masked]> can you please check as well.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 17, 2020 11:56 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval - 9790730933

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund approval.
Order Date: Jul 3, 2020
Order ID: 9790730933
Tracking ID: FP0704000789
Total Price: AED 114

Issue Description : The Customer placed the order on Jul 3, 2020, and it is pending since then, As per tracking ID# FP0704000789 the order was not picked from our WH however, till now the refund has not been initiated.

Customer is insisting we get the refund processed asap or they will report to consumer forum.

Case history : The customer reached out to us on Aug 10, 2020. Since the order is pending since July 3, 2020 and there is no update on the tracking besides "Order created". We are escalating for refund approval directly as the customer is already frustrated and is threatening for consumer forum.

Customer's history: Customer is shopping with us since June 2020 and has 2 completed orders until now. Value of the completed orders is AED 245.

Assistance required : We request you to provide refund approval for AED 114 as well as assist in marking this lost so we can go ahea dwith the refund and close this case.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com