Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106
From: Manish Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 17 Aug 2020 05:55:16 -0700 (MST)

Please do the needful. 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 9 August, 2020 13:48:19 
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106 

Any update on it? 

From: "Ritesh Sharma" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Atul Arora" <[email-masked]>, "Deepak Damodaran" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 19:20:36 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

This order is not there in Conloc? 

[ mailto:[email-masked] | @Deepak ] - Can you please confirm ? 

-- 

Thanks and Regards, 

[ https://www.centrepointstores.com/ ] 

From: Mohd Imran <[email-masked]> 
Sent: Tuesday, August 4, 2020 5:44 PM 
To: Atul Arora <[email-masked]>; Ritesh Sharma <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Atul / Ritesh, 

Please provide approval of AED 202.10. 

Order was dispatched on 9 th April. However till now not delivered. Will be marking this as lost. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 4, 2020 5:45 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106 

External email sender, please take precaution. 

Hi Team, 

Kindly assist on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "con loc" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Atul Arora" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 19 July, 2020 20:04:40 
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Team, 

The order 9776037106 is pending without being shipped since 5th of Apr and as per the courier the order got cancelled before it gets collected. 

We request you to cancel the order and initiate the refund. 

Regards 

Shakeeb 

From: "Shipa Delivery Support ( [ mailto:[email-masked] | [email-masked] ] )" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Aessam" < [ mailto:[email-masked] | [email-masked] ] >, "nali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 24 June, 2020 22:30:13 
Subject: RE: Refund issue: Case id - 1052976 Order Number: 9776037106 

Dear team, 

Please note the order was cancelled before pickup. 

Best regards, 

Akram Wahdan 
Customer Care 
[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=02%7C01%7CRitesh.Sharma%40landmarkgroup.com%7C8ec65cee26d7474ba5f608d8387c6dfb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321454367687805&sdata=VsBtWaPWEVp3UQ%2FSCMtRGzMkZQSTyYIGIQ5MmOjqtoE%3D&reserved=0 ] 
M: 800 SHIPA 
[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=02%7C01%7CRitesh.Sharma%40landmarkgroup.com%7C8ec65cee26d7474ba5f608d8387c6dfb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321454367697803&sdata=QReQArw%2FyeDWfSm6mJBdZ4pe2dqox6j%2BdmvsQbNLRqY%3D&reserved=0 | www.shipa.com ] 

From: CST000000006 Shipa Customer Customer < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 24/6/2020 10:22 AM GMT+03:00 
To: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] 
Cc: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] 
Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Team, 

With the refernece to the tracking number : S000826001244, as per the tracking number the tracking status is showing Sender / Receiver changed mind so if the order is still with you so please return the order to our warehouse. The order is pending since April and the customer is chasing us for his order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 24 June, 2020 11:18:50 
Subject: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Team, 

Please help us to cancel the delivery and process the refund for the same. 

Problem statement - Cancel the delivery - order not shipped from the warehouse 

Case id - 1052976 

Order Number: 9776037106 

Order Created: 4/5/2020 

AWB - S000826001244 

Assistance required: Urgent refund for this order. 

Regards, 

Manish 

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