Subject: Re: Refund approval: Case id - 1211312 Ticket id: 6491075233
From: Manish Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 17 Aug 2020 05:27:10 -0700 (MST)

Any update on the below concern? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 9 August, 2020 16:32:45 
Subject: Re: Refund approval: Case id - 1211312 Ticket id: 6491075233 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 9 August, 2020 13:59:22 
Subject: Refund approval: Case id - 1211312 Ticket id: 6491075233 

Hi Team 

Problem Statement: Not shipped order / Refund approval. 

Case id - 1211312 
Order Number: 6491075233 
Order Created: 5/11/2020 
Return Tracking id - 45952521661;E264418 
RMA : 23787642 

Total Price: SAR 262 

Issue Description: The Customer placed the order on 5/11/2020 and it is pending since then, On 6/14/2020 the shipment was returned to the warehouse, However till now the refund has not been initiated. 

Case history: The customer reached out to us on 6/15/2020 and since then the issue was added to the manual refund sheet and raised to conloc several times but no action has been taken. 

Customer's history: The customer is with us since 12/28/2018 and this is his 19th order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish