Subject: RE: Knet refund issue cancelled on validation case ID 1335523
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Mon, 17 Aug 2020 12:11:57 +0000

HI,

We have done the refund today

Original Transaction ID202016184849915
IP Address168.187.147.210Batch ID
Transaction Date/TimeMon Aug 17 15:11:25 AST 2020Post Date0817
Transaction ID202023033142775Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number470350******0021Card ExpirationJan , 2024
Transaction Amount35.000Currency Code414
Merchant Track ID159173021500065068Result CodeCAPTURED
Host Response00Authorization Code381886
AVS ResponseCVD2 Validation Repsonse
Reference ID023096000497STAN ID893817
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, August 15, 2020 2:11 PM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>; Lessin Kumar <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Re: Knet refund issue cancelled on validation case ID 1335523

External email sender, please take precaution.
Dear Rashid,

The payment mode is KNET and date is June 9, 2020.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Lessin Kumar" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 19:25:42
Subject: RE: Knet refund issue cancelled on validation case ID 1335523

Hi,

Please specify date & payment mode( Knet or credit card) for below transaction to check if its realized in our bank.

Thanks
Rashid

From: Jessie Caparas
Sent: Friday, July 31, 2020 9:04 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Knet refund issue cancelled on validation case ID 1335523
Importance: High

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

A kind reminder on the below refund complaint.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 30, 2020 4:38 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Knet refund issue cancelled on validation case ID 1335523

External email sender, please take precaution.
Hi Malik,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 16:12:17
Subject: Knet refund issue cancelled on validation case ID 1335523

Problem Statement: Refund Not Processed
Order Date : 6/9/20
Order ID:  8386936373/ 8386936269
 Tracking ID:0000000000
transaction ID: 21682979
Payment number: 211879459_700
Hawala number: 016140028720

Assistance Required: Need refund for customer.

The order was placed on 6/9/20 but his got cancelled on validation and money got deducted and not refund yet , now he is chasing us for his refund.
please do needful.

Best regards
Ammar Asif

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com