Subject: RE: Missing items// 6480381433
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Mon, 17 Aug 2020 10:00:03 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Please find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, June 16, 2020 7:52 PM
To: ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Missing items// 6480381433

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 13 June, 2020 22:26:40
Subject: Missing items// 6480381433

Hi Team,

Problem Statement: (Missing items)

Order Date : Apr 11, 2020
Order ID: 6480381433
Tracking ID: S000951447297, S000861338474
Assistance Required: Need missing item
Issue Description: The customer placed order for 16 items but as per the customer he/she has only received 9 items, Under the consignment details we can see that all 16 items have been shipped/Delivered from our side.
The customer history: 7 ITEMS OUT OF 16 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item are:
1- 162215813 - - Iconic Printed Shirt with Spread Collar and Short Sleeves                SAR79.00
2- 162299947 - - Skechers Ankle Length Socks - Set of 6                                            SAR40.00
3- 162121330 - - Marvel Printed Long Sleeves T-shirt and Full Length Pyjama Set     SAR75.00
4-  162344984 - - Bugs Bunny Print Long Sleeves T-shirt and Pyjama Set                  SAR69.00
5- 162215928 - - Iconic Printed Shorts with Pocket Detail and Belt Loops                   SAR79.00
6- 162215818 - - Iconic Printed Shirt with Spread Collar and Short Sleeves                SAR79.00
7 - 162307667 - - Iconic Solid Polo T-shirt with Short Sleeves                                      SAR69.00

Regards,
Algaily

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Missing items / Refund approval// 6480381433
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 16 Aug 2020 14:17:21 +0000

Pls proceed

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C02e34191599045a1133408d841ef1706%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637331842421931304&sdata=SpsVTkQK8qDmkBu7MKk%2BaNfm7%2BRxgjF%2FigGxR9eXVMs%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C02e34191599045a1133408d841ef1706%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637331842421941296&sdata=A857%2Bb0yRCTbuX%2Bj3EXkJR7a4P8psZUbrUNsmz%2BfLAU%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 16, 2020 2:34 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing items / Refund approval// 6480381433
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

There are 2 missing items from Babyshop and we need your advice if it can be refunded.

Case history : The customer reached out to us on 7th of May and since then the issue was escalated to WH but no action has been taken.

Customer's history : This is customer's third order and she with us since 3/24/19.

Amount to be refunded: SAR 144

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 15, 2020 10:20 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items / Refund approval// 6480381433

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the below concern.

Regards
Shakeeb

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 10:17:07 AM
Subject: Re: Missing items / Refund approval// 6480381433

Hi Team

Problem Statement : Missing item / Refund approval

Order Date :  Apr 11, 2020

Order ID: 6480381433

Tracking IDs : S000951447297, S000861338474

Issue Description :  The customer placed order for 16 items but as per the customer he/she has only received 9 items, Under the consignment details we can see that all 16 items have

been shipped/Delivered from our side.

The customer complaint: 7 items out of 16 are missing.

The missing item are:

1- 162215813 - - Iconic Printed Shirt with Spread Collar and Short Sleeves                SAR79.00

2- 162299947 - - Skechers Ankle Length Socks - Set of 6                                            SAR40.00

3- 162121330 - - Marvel Printed Long Sleeves T-shirt and Full Length Pyjama Set     SAR75.00

4-  162344984 - - Bugs Bunny Print Long Sleeves T-shirt and Pyjama Set                  SAR69.00

5- 162215928 - - Iconic Printed Shorts with Pocket Detail and Belt Loops                   SAR79.00

6- 162215818 - - Iconic Printed Shirt with Spread Collar and Short Sleeves                SAR79.00

7 - 162307667 - - Iconic Solid Polo T-shirt with Short Sleeves                                      SAR69.00

The cost of missing items: SAR 490

Case history : The customer reached out to us on 7th of May and since then the issue was escalated to WH but no action has been taken.

Customer's history : This is customer's third order and she with us since 3/24/19.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.