Subject: RE: Refund approval: Case id - 1134639 Order Number: 8379933517
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Sankar T <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, 'Monika Garg' via Production Support <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>, Anju John <[email-masked]>
Date: Mon, 17 Aug 2020 08:12:43 +0000

HI,

Refund done on 23th June 2020

IP Address94.129.80.167Batch ID-1
Transaction Date/TimeTue Jun 23 21:07:14 AST 2020Post Date0623
Transaction ID202017582182470Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number470350******0127Card ExpirationMar , 2023
Transaction Amount87.080Currency Code414
Merchant Track ID158792547400056418Result CodeCAPTURED
Host Response00Authorization Code083890
AVS ResponseCVD2 Validation Repsonse
Reference ID017598002485STAN ID346105
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 15, 2020 10:58 AM
To: Sankar T <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; Shakeeb Arsalan <[email-masked]>; LMG OMS <[email-masked]>; Vinodhini Chandrasekaran (TCS) <[email-masked]>; 'Monika Garg' via Production Support <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval: Case id - 1134639 Order Number: 8379933517
Importance: High

Thanks @Sankar T<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

Please process ticket ID 03509001

From: Sankar T <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 8:40 PM
To: Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vinodhini Chandrasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; 'Monika Garg' via Production Support <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval: Case id - 1134639 Order Number: 8379933517

External email sender, please take precaution.
Hi all,

This order is now been cancelled in hybris as part of LIT SOP>

Thanks,
Sankar.

From: "Vijay mandal (TCS)" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 13 August 2020 at 9:02 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]<mailto:[email-masked]>>, 'Monika Garg' via Production Support <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "seeta.seeta" <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval: Case id - 1134639 Order Number: 8379933517

Hi Jessie,

8379933517 Is already cancelled in OMS.
@'Monika Garg' via Production Support<mailto:[email-masked]> team,
Please cancel this order in Hybris as well.

Regards,
Vijay
OMS Support

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 12:26 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vinodhini Chandrasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval: Case id - 1134639 Order Number: 8379933517
Importance: High

@LMG OMS<mailto:[email-masked]> @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

This order has been cancelled as per the WH team but is not reflecting in Hybris.

Can you please check if this is also cancelled in OMS? If not, please do the needful.

INC0823000

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 12, 2020 5:45 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval: Case id - 1134639 Order Number: 8379933517

External email sender, please take precaution.
Hi Jessie,

Kindly assist regarding the below issue.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 10, 2020 12:45:07 PM
Subject: Refund approval: Case id - 1134639 Order Number: 8379933517

Hi Team

Problem Statement: Not shipped order / Refund approval.

Ticket id: 866464
Order Date: 4/26/2020
Order ID: 8379933517
Tracking ID: Not assigned

Total Price: KWD 87.08

Issue Description: The Customer placed the order on 4/26/2020 and it is pending since then, there is no consignment created yet.

Case history: The customer reached out to us on 6/1/2020 and since then we have escalated to the warehouse but no action has been taken.

Customer's history: The customer is with us since 3/21/2020 and this is his 4th order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com