Subject: Refund Approval - 9790730933
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 17 Aug 2020 00:55:58 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 
Order Date: Jul 3, 2020 
Order ID: 9790730933 
Tracking ID: FP0704000789 
Total Price: AED 114 
Issue Description : The Customer placed the order on Jul 3, 2020, and it is pending since then, As per tracking ID# FP0704000789 the order was not picked from our WH however, till now the refund has not been initiated. 

Customer is insisting we get the refund processed asap or they will report to consumer forum. 
Case history : The customer reached out to us on Aug 10, 2020. Since the order is pending since July 3, 2020 and there is no update on the tracking besides "Order created". We are escalating for refund approval directly as the customer is already frustrated and is threatening for consumer forum. 

Customer's history: Customer is shopping with us since June 2020 and has 2 completed orders until now. Value of the completed orders is AED 245. 

Assistance required : We request you to provide refund approval for AED 114 as well as assist in marking this lost so we can go ahea dwith the refund and close this case. 

Thank you for your help! 

Regards, 
Apoorv