Subject: RE: refund issue deducted 2 times case ID 1379481-159638178100025295-8395355062
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Mon, 17 Aug 2020 07:33:04 +0000

Hi,

We have done the refund today

Original Transaction ID202021540909034
IP Address168.187.147.210Batch ID
Transaction Date/TimeMon Aug 17 10:32:26 AST 2020Post Date0817
Transaction ID202023024773129Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDGulf Bank of Kuwait
Card Number531329******2601Card ExpirationJan , 2024
Transaction Amount165.000Currency Code414
Merchant Track ID159638178100025295Result CodeCAPTURED
Host Response00Authorization Code752064
AVS ResponseCVD2 Validation Repsonse
Reference ID023096000378STAN ID354989
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, August 14, 2020 8:18 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Asif <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abdulaziz Ahmed, Hasan. Ghilan <[email-masked]>
Subject: refund issue deducted 2 times case ID 1379481
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to Merchant track ID: 159638178100025295
Customer email # [email-masked]<mailto:[email-masked]>
Confirmed order #8395355088
Order Date :  02-Aug-2020
Customer was placing the order, and as per customer the amount has been deducted two times. the status of the first transaction status is technical problem as in the attachment. Kindly check and help us if the amount has been deducted or not.

Regards,
Fauzan
________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 14 August, 2020 09:04:23
Subject: refund issue deducted 2 times case ID 1379481

Problem Statement: Refund Not Processed
Order Date :  02-Aug-2020
Order ID: 8395355088
 Tracking ID: na
Assistance Required: Need refund for customer.

The order was placed on 02-Aug-2020 but his money got deducted to times . one for unsuccessful order and second for successful order
he shared with us 2 transaction ID and bank statement that proves his claim.
please find the attachment in attachment section

please do needful.

Best regards
Ammar Asif

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