Subject: Re: [#428113] Re: Refund Not Received Order ID: 6488613535
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Aug 2020 17:51:11 +0000 (UTC)

Hi Fauzan, 

   Thank you for contacting PayFort.      
 Following your query, we checked across our systems and found that this transaction has been successfully refunded based on the FORT back office as can be seen below: 

 
    Generally, in banking terms, the amount is reflected on the cardholder's account within 7-14 working days (does not include weekends and holidays).  Therefore, at this stage, the customer may get in touch with their Issuing Bank as it's their bank's responsibility/discretion to release the amount back to the cardholder's account as we (you and Acquiring Bank) no longer has a hold of this amount.  The customer can call their bank and provide the RRN below to track the refund status:  Refund RRN: 015017224271  
      We hope you find this information helpful.   ​   If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.     Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance.     Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly.     Best Regards,   Angelica Tuason  Operations Analyst     Phone: UAE +971 4573 9800 (Option 2)  Email: [email-masked]        A letter to our community     #stayUPBEAT           

              On
              Sat, 15 Aug at 11:26 AM
              ,  Jessie Caparas <[email-masked]>  wrote:
               
 @Fauzan  Ahmad . Musalman 

 

 RRN # 015017224271 

 

 

 

  
 From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Friday, August 14, 2020 10:42 PM 
To: Jessie Caparas <[email-masked]>; PayFort Operations Team <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ebrahim <[email-masked]> 
Subject: Re: Refund Not Received Order ID: 6488613535 
Importance: High 

 

 
External email sender, please take precaution.

 

 
 HI Team, 

 

   

 
 We are still waiting for update on below case. Kindly help us to close the cases asap. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"Jessie Caparas" <[email-masked]> 
To: "PayFort Operations Team" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "escalations dxbteam" <[email-masked]> 
Sent: Monday, 3 August, 2020 16:08:46 
Subject: FW: Refund Not Received Order ID: 6488613535

 

  

 
 
 @PayFort Operations Team

 

 
 Customer claims that no refund has been received. 

   

 Can we please get the RRN number? 

   

 

From: Shakeeb Arsalan <[email-masked]>
 
Sent: Sunday, August 2, 2020 1:54 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Ebrahim <[email-masked]>; Seeta Seeta <[email-masked]>;
 Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Refund Not Received Order ID: 6488613535

 

   

 
External email sender, please take precaution.

 

 
 
Hi Jessie, 
 
Please assist here

 

 

 

 

 
 
From:
"Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Ebrahim" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 14 July, 2020 23:45:35 
Subject: Refund Not Received Order ID: 6488613535

 

 

 

 

Hi Team,

 

 

 

With reference to order #6488613535

 

 
RMA: 33774402

 

 

 

The refund has been done from our on 29 May 2020. But customer is claiming that he still not get the refund. Kindly check and update us the refund status.

 

 

 

Thank you for your help.

 

 

 

Regards,

 

 
Fauzan

 

 

 

 

 
From:
"Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv
 Joshi" <[email-masked]> 
Sent: Sunday, 28 June, 2020 13:50:29 
Subject: Refund Not Received Order ID: 6488613535

 

 

 

 
 
Hi Team,

 

 

 

Problem Statement: Refund Not Received

 

 
Order Date : May 4, 2020

 

 
Order ID: 6488613535

 

 
Tracking ID: FP05060001851

 

 

 

 

 

 
 
Issue Description: The refund was initiated on 29/05/2020 but as seen in the attached bank statement that customer has not received the refund yet, Kindly check and
 assist us asap.

 

 

 

Regards,

 

 
Ebrahim Hageb

 

 

 

 

 
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