Subject: Re: customer got refund and item//1388472//6208052424
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 16 Aug 2020 08:32:44 -0700 (MST)

Hi 

Here the customer placed the order for 3 qty, 2 have been cancelled and refunded and the customer wants now to return the received one as it is not working 
Create RMA 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, August 15, 2020 5:28:35 PM 
Subject: customer got refund and item//1388472//6208052424 

Dear Team , 

# 1388472 

Problem Statement :the customer got refund and still the item with him and it not working as he said 

Order Date : Jul 12, 2020 
Order ID: 6208052424 
Tracking ID : FP07131000206 

Issue Description : The Customer placed the order on Jul 12, 2020 and Shipping Date from our side is 7/13/20, and he got the refund in 7/12/2020 by 298.19 and he complain that his item is not working 

Case history : The customer reached out to us on 15 Aug 202 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 5/6/2020 and this is his 8th order with us. 

Assistance required : We request you to check the attachment and guide me 

Regards,