Subject: RE: Missing items / Refund approval// 6480381433
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 16 Aug 2020 13:16:39 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Please find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 15, 2020 10:20 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items / Refund approval// 6480381433

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the below concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 10:17:07 AM
Subject: Re: Missing items / Refund approval// 6480381433

Hi Team

Problem Statement : Missing item / Refund approval

Order Date :  Apr 11, 2020

Order ID: 6480381433

Tracking IDs : S000951447297, S000861338474

Issue Description :  The customer placed order for 16 items but as per the customer he/she has only received 9 items, Under the consignment details we can see that all 16 items have

been shipped/Delivered from our side.

The customer complaint: 7 items out of 16 are missing.

The missing item are:

1- 162215813 - - Iconic Printed Shirt with Spread Collar and Short Sleeves                SAR79.00
2- 162299947 - - Skechers Ankle Length Socks - Set of 6                                            SAR40.00
3- 162121330 - - Marvel Printed Long Sleeves T-shirt and Full Length Pyjama Set     SAR75.00
4-  162344984 - - Bugs Bunny Print Long Sleeves T-shirt and Pyjama Set                  SAR69.00
5- 162215928 - - Iconic Printed Shorts with Pocket Detail and Belt Loops                   SAR79.00
6- 162215818 - - Iconic Printed Shirt with Spread Collar and Short Sleeves                SAR79.00
7 - 162307667 - - Iconic Solid Polo T-shirt with Short Sleeves                                      SAR69.00

The cost of missing items: SAR 490

Case history : The customer reached out to us on 7th of May and since then the issue was escalated to WH but no action has been taken.

Customer's history : This is customer's third order and she with us since 3/24/19.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

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Subject: RE: Missing items / Refund approval// 6480381433
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Avinash Kumar (Iconic)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 16 Aug 2020 11:59:19 +0000

Approved. If no POD, penalize the partner

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 16, 2020 2:33 PM
To: Varun Sharma <[email-masked]>; Avinash Kumar (Iconic) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing items / Refund approval// 6480381433
Importance: High

@Varun Sharma<mailto:[email-masked]> @Avinash Kumar (Iconic)<mailto:[email-masked]>

The missing items are mostly with ICONIC and we need your advise if it can be refunded.

Case history : The customer reached out to us on 7th of May and since then the issue was escalated to WH but no action has been taken.

Customer's history : This is customer's third order and she with us since 3/24/19.

Amount to be refunded: SAR 306

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 15, 2020 10:20 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items / Refund approval// 6480381433

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the below concern.

Regards
Shakeeb

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 10:17:07 AM
Subject: Re: Missing items / Refund approval// 6480381433

Hi Team

Problem Statement : Missing item / Refund approval

Order Date :  Apr 11, 2020

Order ID: 6480381433

Tracking IDs : S000951447297, S000861338474

Issue Description :  The customer placed order for 16 items but as per the customer he/she has only received 9 items, Under the consignment details we can see that all 16 items have

been shipped/Delivered from our side.

The customer complaint: 7 items out of 16 are missing.

The missing item are:

1- 162215813 - - Iconic Printed Shirt with Spread Collar and Short Sleeves                SAR79.00

2- 162299947 - - Skechers Ankle Length Socks - Set of 6                                            SAR40.00

3- 162121330 - - Marvel Printed Long Sleeves T-shirt and Full Length Pyjama Set     SAR75.00

4-  162344984 - - Bugs Bunny Print Long Sleeves T-shirt and Pyjama Set                  SAR69.00

5- 162215928 - - Iconic Printed Shorts with Pocket Detail and Belt Loops                   SAR79.00

6- 162215818 - - Iconic Printed Shirt with Spread Collar and Short Sleeves                SAR79.00

7 - 162307667 - - Iconic Solid Polo T-shirt with Short Sleeves                                      SAR69.00

The cost of missing items: SAR 490

Case history : The customer reached out to us on 7th of May and since then the issue was escalated to WH but no action has been taken.

Customer's history : This is customer's third order and she with us since 3/24/19.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.