Subject: RE: Callback Request // 8378664919 // 1365877
From: Ali Mkhaimer <[email-masked]>
To: Mohd Imran <[email-masked]>, Rawan Barghouth <[email-masked]>, Amani Khraisat <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Nour Hanayneh <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 16 Aug 2020 08:51:33 +0000

Dear All,

The customer was contacted but there was no response.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Sunday, August 16, 2020 10:25 AM
To: Ali Mkhaimer; Rawan Barghouth; Amani Khraisat; Mohammad Tarabishi; Saeed Khawaldeh; ccbackoffice; ccwebteam
Cc: seeta.seeta; Nitesh Singh; Nour Hanayneh; Fauzan Ahmad . Musalman; Apoorv Joshi; Escalations Dxbteam; Shakeeb Arsalan
Subject: RE: Callback Request // 8378664919 // 1365877

Hi team,

Please do the needful.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 14, 2020 10:51 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Callback Request // 8378664919 // 1365877
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly arrange a callback to below customer.

Regards,
Fauzan

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 14 August, 2020 16:54:02
Subject: Callback Request // 8378664919 // 1365877

Hi,

With reference to order number: 8378664919, customer want to return an item from his order placed in Apr 18, 2020.

We have already tried to explan the customer that the return is not possible, the customer still wan to speak to the supervisor.

Customer emailed us requesting for a callback on: +965 65711585.

Kindly look into this and do the needful.

Thanks,
Nitesh

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