Subject: RE: Refund approval - 6494961022
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ala Hamood <[email-masked]>
Date: Sun, 16 Aug 2020 05:35:32 +0000

@Apoorv Joshi<mailto:[email-masked]>

Find the attached approval.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, August 14, 2020 1:44 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ala Hamood <[email-masked]>
Subject: Re: Refund approval - 6494961022

External email sender, please take precaution.
Hi Jessie,

Kindly update on the below.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 7:26:32 PM
Subject: Refund approval - 6494961022

Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 22:13:51
Subject: Refund approval(  the order return to original) //1231920//6494961022

Dear Team ,

#1231920

Problem Statement : the order return to original  / Refund approval.

Order Date :May 29, 2020
Order ID: 6494961022
Tracking ID : CRDSAL0023580620
Total Price :SAR 652

Issue Description : The Customer placed the order on  May 29, 2020 and shipped from our side on  5/31/20 , as the hyper is shipped and SAUDIPOST IS RTO ,

Case history : The customer reached out to us on  19 Jun 2020 and since then no action has been taken on  the issue .

Customer's history : as the hyper is the 9th order for the customer and the customer with us from 11/21/19

Assistance required : We request you to provide refund approval of SAR 652 in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund approval - 6494961022
From: Ritesh Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>, Sree Adhikessavan <[email-masked]>, Naseem Ahmad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Sun, 16 Aug 2020 05:16:08 +0000

Go ahead with the refund.

@Sree<mailto:[email-masked]> , @Naseem<mailto:[email-masked]> – CS team has been chasing the Conloc team since last 2 weeks but no response received yet.

--

Thanks and Regards,

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb0750b384aec40f37c1008d841a37bfe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637331517699130719&sdata=f69ZoSgRlWz8rdskeMTKKt%2BNy8ypnf0TSKEvhFU25Qs%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 15, 2020 11:11 AM
To: Ritesh Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval - 6494961022
Importance: High

@Ritesh Sharma<mailto:[email-masked]>

This order has been returned to us as per the courier team however, there has been no revert from our CONLOC team to get this refunded.

Please advise if we can refund below.

You have also sent an email to the CONLOC team since August 4th with no revert.

We cant keep the customer waiting.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 14, 2020 1:44 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval - 6494961022

External email sender, please take precaution.

Hi Jessie,

Kindly update on the below.

Thank you for your help!

Regards,
Apoorv

  _____

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 7:26:32 PM
Subject: Refund approval - 6494961022

Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 22:13:51
Subject: Refund approval(  the order return to original) //1231920//6494961022

Dear Team ,

#1231920

Problem Statement : the order return to original  / Refund approval.

Order Date :May 29, 2020
Order ID: 6494961022
Tracking ID : CRDSAL0023580620
Total Price :SAR 652

Issue Description : The Customer placed the order on  May 29, 2020 and shipped from our side on  5/31/20 , as the hyper is shipped and SAUDIPOST IS RTO ,

Case history : The customer reached out to us on  19 Jun 2020 and since then no action has been taken on  the issue .

Customer's history : as the hyper is the 9th order for the customer and the customer with us from 11/21/19

Assistance required : We request you to provide refund approval of SAR 652 in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin