Subject: RE: Refund Approval - 6473113607
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 16 Aug 2020 04:32:13 +0000

Pls process refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 13, 2020 5:50 PM
To: Ksaconloc Returns <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Approval - 6473113607

@Sachin Maheshwari<mailto:[email-masked]>

Can you please advise on the below?

It hasn’t been delivered however WH doesn’t have all the items with them.

This wasn’t even handed over to courier team.

From: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 4:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 6473113607

Dear Jessie
Greetings

Please note that only 5 items are available in this Order and we processed under this RMS 33767626

Rest of the items we haven’t received….

Regards,
Dineshbabu.E
Conloc Returns
Ext – 4647

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 3:01 PM
To: Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 6473113607
Importance: High

@Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]>

Kindly scan RMA # 23936198

From: Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 3:20 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 6473113607

Dear Jessie

FYI

Mentioned order is at WH.

Regards
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 13 August 2020 13:43
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 6473113607
Importance: High

@Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]>

Is this order with tracking ID 45943601535 in the warehouse?

Tracking ID is showing invalid.

FYI @Sachin Maheshwari<mailto:[email-masked]> this order is worth SAR 417 and undelivered to the customer.

We need to check if we can refund this order.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 1:44 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - 6473113607

External email sender, please take precaution.
Hi Jessie,

Please advise if we have received the approval for the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 August, 2020 16:09:59
Subject: Re: Refund Approval - 6473113607

Hi Jessie,

Kindly advise on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 21:02:44
Subject: Re: Refund Approval - 6473113607

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 20:47:54
Subject: Refund Approval - 1049812

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Mar 26, 2020
Order ID: 6473113607
Tracking ID: 45943601535 (Invalid Tracking Number)
RMA : 23936198
Concept: Centrepoint
Total Price : AED 417.00

Issue Description : The items were not shipped from our end. The tracking number is invalid. (PFA)

Case History :The customer reached out to us on May 17 regarding the refund. Manual Refund Sheet has been updated for the same.

Customer's History : The customer has placed his 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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