Subject: Re: Knet refund issue case ID 8396290329
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, [email-masked], [email-masked], escalations dxbteam <[email-masked]>
Date: Sat, 15 Aug 2020 11:53:17 -0700 (MST)

Hi Team, 

Please assist regarding the following concern 

Regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, August 15, 2020 11:28:01 AM 
Subject: Knet refund issue case ID 1388174 

Problem Statement: Refund Not Processed 
Order Date : Aug 8, 2020 
Order ID:8396290329 
Assistance Required: Need refund for customer. 
Ticket ID on Hybris: 03487013 

The order was placed on Aug 8, 2020 but the order was cancelled on validation and money got deducted 

please do needful. 

Best regards 
Ammar Asif