Subject: Re: Refund approval for missing item ./ 8376773573
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, midhun madhu <[email-masked]>, Ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Sat, 15 Aug 2020 11:13:53 -0700 (MST)

Hi Team, 

Any update ? 

From: "Jessie Caparas" <[email-masked]> 
To: "sachin maheshwari" <[email-masked]>, "midhun madhu" <[email-masked]>, "Ecom cpkuwait" <[email-masked]>, "ecom cskuwait" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, August 5, 2020 9:56:59 PM 
Subject: RE: Refund approval for missing item ./ 8376773573 

[ mailto:[email-masked] | @Midhun Madhu ] [ mailto:[email-masked] | 
@ecom cpkuwait ] [ mailto:[email-masked] | 
@ecom cskuwait ] 

Can we reconfirm the below item whether we still have it? 

Customer insists that the below item has not been received. 

Please recheck and advise. 

From: Sachin Maheshwari <[email-masked]> 
Sent: Wednesday, August 5, 2020 8:52 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: Refund approval for missing item ./ 8376773573 

Order was placed on 19 Apr & delivered on 24 April. Customer checked it on 18 th Jun. 

I can not approve refund in this case. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

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From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 5, 2020 8:39 AM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Refund approval for missing item ./ 8376773573 

[ mailto:[email-masked] | @Sachin Maheshwari ] 

Please advise if we can refund the below item which the customer claims that hasn’t been received. 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 4, 2020 1:54 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund approval for missing item ./ 8376773573 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 3 August, 2020 17:25:25 
Subject: Refund approval for missing item ./ 8376773573 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1227950 

Order Date : Apr 9, 2020 

Order ID: 8376773573 

Tracking ID : 100041314092 

Total Price missing item : KWD25.00 

Missing item: 160841915 - - Juniors Baby Rocker Activity Walker 

Issue Description : The Customer placed the order on Apr 9, 2020 , and it is pending since then, On 4/24/20 the order was marked as delivered, However the customer is complaining that one item is missing. 

Case history : The customer reached out to us on 18 Jun 2020 and since then the issue was added to the missing sheet & raised to the courier and the WH but we did not get any reply. 

Customer's history : the customer is with us since 4/9/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 

Asjad. 

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