Subject: RE: ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 6200813932
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>
Date: Sat, 15 Aug 2020 16:53:05 +0000

Hi Athar,

Please confirm refund status.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, August 13, 2020 5:37 PM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Re: ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 6200813932
Importance: High

External email sender, please take precaution.
Hi Malik,

Kindly update is on below case. customer is chasing us for refund.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 August, 2020 00:12:05
Subject: Re: ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 6200813932

Hi Malik,

Kindly assist us below case.

Customer is still not received the amount of the order #6200813932. Kindly find the bank details.

Account holder name: Mohsen Meteeb Mohsen Al-Harthi
The bank's name: Al-Rajhi Bank
Branch name: Shahar
Account number: 335608010289052
IBAN number: SA8680000335608010289052
Account type: Personal

Thank you for your help.

Regards.
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 July, 2020 17:24:30
Subject: Re: ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 6200813932

Hi Team,

Please assist.

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 July, 2020 13:33:32
Subject: Re: ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions

Hi Malik,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 July, 2020 12:33:55
Subject: ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions

Hi Team

Problem Statement: ​ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions

Order Date : Jun 16, 2020
Order ID: 6200813932
​Total Price: SAR555.00
Identifier: SADAD
Assistance Required: Need Urgent Delivery

​Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions
​and the customer is demanding refund so we request to initiate the refund on your priority basis.
​
Banks details:
Account holder name: Mohsen Meteeb Mohsen Al-Harthi
The bank's name: Al-Rajhi Bank
Branch name: Shahar
Account number: 335608010289052
IBAN number: SA8680000335608010289052
Account type: Personal

Regards
Hafizullah

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