Subject: RE: refund issue sadaad case id 1282670
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 15 Aug 2020 16:14:35 +0000

Hi Athar,

Please process refund to customer’s bank account.

order created: May 17, 2020
Order number: 6492501776
Transaction ID : P1000000000004721937
Coupon number: 6492501776-23865230-48795-87178
bank name: Al Rajhi Bank
Branch :  Othman bin Affan
IBAN:  SA59 8000 0454 6080 1002 0718
account holder's name: Abdullah Yahya Abdullah Abu Al-Ghamdi

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, August 14, 2020 9:06 PM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund issue sadaad case id 1282670
Importance: High

External email sender, please take precaution.
Hi Malik.

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 August, 2020 11:54:35
Subject: Re: refund issue sadaad case id 1282670

Hi Malik,

In the below case the order is marked as not picked and refund was initiated in RV and we have de-activated the voucher. As the customer is asking for refund in his account.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 August, 2020 21:46:05
Subject: refund issue sadaad case id 1282670

order created: May 17, 2020
Order number: 6492501776
Transaction ID : P1000000000004721937
Coupon number: 6492501776-23865230-48795-87178
bank name: Al Rajhi Bank
Branch :  Othman bin Affan
IBAN:  SA59 8000 0454 6080 1002 0718
account holder's name: Abdullah Yahya Abdullah Abu Al-Ghamdi

kindly do needful to process the refund ,
bank transfer has been approved and RV has been deactivated

regards
ammar asif

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 12:07:16
Subject: Re: Approval for bank transfer  6492501776

in this case, the refund approval was already received on 18th July then why you are still sending the case for approval..  first email voucher team to disregard the voucher then ask the customer his bank details.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 11:33:28
Subject: Re: Approval for bank transfer  6492501776

problem statement: deactivation of RV
order created: May 17, 2020
Order : 6492501776
RV : 6492501776-23865230-48795-87178
Total Amount : SAR 633
Transaction ID : P1000000000004721937

Issue description : the above order was marked as NDR and the amount was refunded as RV value.
the customer now is asking to transfer the amount to his bank.
i have escalated to the jira for the deactivation but they ask me to escalate to [email-masked]<mailto:[email-masked]> for deactivation but i did  but i did not get any response from them.
please note that bank transfer has been approved.

please do needful.

Regards
ammar asif

________________________________
From: "Mike Bermingham" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 18 July, 2020 13:32:44
Subject: Re: Approval for bank transfer  6492501776

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7Cmalik.ismail%40landmarkgroup.com%7C29609070e2da4c0f74f608d840745aeb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637330215782691585&sdata=6ur%2FpSGFxu8yimatPeDr4qE7NAD9ixS5PFChk62g8B0%3D&reserved=0>
________________________________
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 17, 2020 11:46:02 AM
To: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Approval for bank transfer 6492501776

External email sender, please take precaution.
Hi Mike,

Order : 6492501776
Total Amount : SAR 633
Issue description :  the customer the same C&C order twice by mistake, However he picked up one of them and the other one was marked as not picked so the amount was refunded as RV value.
the customer now is asking to transfer the amount to his bank.
We request your approval to deactivate the RV and proceed with the bank transfer.

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 July, 2020 11:43:00
Subject: sadaad refund issue case ID 1282670

order created: May 17, 2020
Order number: 6492501776
Transaction ID : P1000000000004721937
Coupon number: 6492501776-23865230-48795-87178
bank name: Al Rajhi Bank
Branch :  Othman bin Affan
IBAN:  SA59 8000 0454 6080 1002 0718
account holder's name: Abdullah Yahya Abdullah Abu Al-Ghamdi

discription: the order was not picked up. and the customer is looking for his refund, both in sadaad account and voucher he used.
please do needful.

regards
ammar asif

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Approval for bank transfer 6492501776
From: Mike Bermingham <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 18 Jul 2020 08:02:44 +0000

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CMalik.Ismail%40landmarkgroup.com%7Cfefd8d98ac5840c8fcb708d82af0f3e2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637306561661185360&sdata=eFfj4c5dSjNeXQxV2tloSuVgbMW%2Fp7HV%2BBbtTsJo6aA%3D&reserved=0>
  _____

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, July 17, 2020 11:46:02 AM
To: Mike Bermingham <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Approval for bank transfer 6492501776

External email sender, please take precaution.

Hi Mike,

Order : 6492501776
Total Amount : SAR 633
Issue description :  the customer the same C&C order twice by mistake, However he picked up one of them and the other one was marked as not picked so the amount was refunded as RV value.
the customer now is asking to transfer the amount to his bank.
We request your approval to deactivate the RV and proceed with the bank transfer.

Regards
Shakeeb

  _____

From: "Ammar Asif" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Thursday, 9 July, 2020 11:43:00
Subject: sadaad refund issue case ID 1282670

order created: May 17, 2020
Order number: 6492501776
Transaction ID : P1000000000004721937
Coupon number: 6492501776-23865230-48795-87178
bank name: Al Rajhi Bank
Branch :  Othman bin Affan
IBAN:  SA59 8000 0454 6080 1002 0718
account holder's name: Abdullah Yahya Abdullah Abu Al-Ghamdi

discription: the order was not picked up. and the customer is looking for his refund, both in sadaad account and voucher he used.
please do needful.

regards
ammar asif