Subject: RE: On validation cancelled / Knet refund 8373431328
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Sat, 15 Aug 2020 13:11:24 +0000

Hi,

We have done the refund today  as per below

Original Transaction ID202007985248853
IP Address37.231.135.11Batch ID
Transaction Date/TimeSat Aug 15 16:10:39 AST 2020Post Date0815
Transaction ID202022848519584Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******5414Card ExpirationNov , 2021
Transaction Amount39.740Currency Code414
Merchant Track ID158462930800015096Result CodeCAPTURED
Host Response00Authorization Code263903
AVS ResponseCVD2 Validation Repsonse
Reference ID022898000976STAN ID515848
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5

From: Fauzan Ahmad . Musalman
Sent: Wednesday, August 12, 2020 9:58 PM
To: Lessin Kumar <[email-masked]>; Harish Thakor <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Mykel Nakhnoukh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: On validation cancelled / Knet refund 8373431328
Importance: High

External email sender, please take precaution.
Hi Team,

We are still waiting for an update on below case. Kindly check and help us to close the case asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mykel Nakhnoukh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 21:21:35
Subject: Re: On validation cancelled / Knet refund 8373431328

Hi Team,

Order :  8373431328
PFA the customer is saying that the amount has been deducted, However there is no capture on hybris.
Please look into the issue and do the needful.

Regards
Shakeeb

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