Subject: RE: Knet refund / On validation Cancel 8387931442
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Sat, 15 Aug 2020 13:08:23 +0000

Hi,

We have done the refund today

Original Transaction ID202016774163106
IP Address37.231.135.11Batch ID
Transaction Date/TimeSat Aug 15 16:07:49 AST 2020Post Date0815
Transaction ID202022851565380Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDGulf Bank of Kuwait
Card Number531329******5046Card ExpirationApr , 2024
Transaction Amount15.270Currency Code414
Merchant Track ID159225163400001289Result CodeCAPTURED
Host Response00Authorization Code481753
AVS ResponseCVD2 Validation Repsonse
Reference ID022898000975STAN ID479379
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Fauzan Ahmad . Musalman
Sent: Wednesday, August 12, 2020 9:25 PM
To: Lessin Kumar <[email-masked]>; Harish Thakor <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Mykel Nakhnoukh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Knet refund / On validation Cancel 8387931442
Importance: High

External email sender, please take precaution.
Hi Team,

We are still waiting for update on below case. Kindly help us to close the case asap. customer is chasing us on daily basis.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mykel Nakhnoukh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 August, 2020 13:39:50
Subject: Re: Knet refund / On validation Cancel 8387931442

Hi Team

Order ID : 8387931442
Transaction ID as per the customer : 016722023255
Amount to be refunded : KWD 15.27

We can not see that the amount has been captured on hybris, Please check and do the needful.

Regards
Shakeeb

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