Subject: customer got refund and item//1388472//6208052424
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Sat, 15 Aug 2020 04:58:35 -0700 (MST)

Dear Team , 

# 1388472 

Problem Statement :the customer got refund and still the item with him and it not working as he said 

Order Date : Jul 12, 2020 
Order ID: 6208052424 
Tracking ID : FP07131000206 

Issue Description : The Customer placed the order on Jul 12, 2020 and Shipping Date from our side is 7/13/20, and he got the refund in 7/12/2020 by 298.19 and he complain that his item is not working 

Case history : The customer reached out to us on 15 Aug 202 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 5/6/2020 and this is his 8th order with us. 

Assistance required : We request you to check the attachment and guide me 

Regards,