Subject: Re: Customer filed a complaint in Dubai Consumer Court - Ticket ID 1379304
From: Apoorv Joshi <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 15 Aug 2020 01:39:47 -0700 (MST)

Hi Nikhil, 

Even if his credit card was lost, the refund must have gone to that card. He/she must contact his bank and ask them to transfer the funds to the card/account he has active right now. The bank will be able to transfer the fund for them. 

Please ask the customer to do this and tell them to share the response that bank gives them with us and if he or she needs further assistance. 

If it says successful on our end, it is successful. He lost the card, doesn't put our business at fault. 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 15 August, 2020 14:05:47 
Subject: Customer filed a complaint in Dubai Consumer Court - Ticket ID 1379304 

Dear Team, 

With regards to Order ID 9775730141, place on 3rd April, the customer has raised a return request on April 06 for which the refund was processed to the credit card used on June 19. The customer is complaining that his credit card had lost and int he month of June he got a new card and hence he didn't get the refund. 

He is telling that the transaction should get rejected as the card is blocked. He has complained to Dubai consumer court against us. 

Kindly advise. 

Customer Name: Amardeep Monteiro 
Customer Mobile No: +971504596079 

Regards, 
Nikhil.