Subject: Customer filed a complaint in Dubai Consumer Court - Ticket ID 1379304
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 15 Aug 2020 01:35:47 -0700 (MST)

Dear Team, 

With regards to Order ID 9775730141, place on 3rd April, the customer has raised a return request on April 06 for which the refund was processed to the credit card used on June 19. The customer is complaining that his credit card had lost and int he month of June he got a new card and hence he didn't get the refund. 

He is telling that the transaction should get rejected as the card is blocked. He has complained to Dubai consumer court against us. 

Kindly advise. 

Customer Name: Amardeep Monteiro 
Customer Mobile No: +971504596079 

Regards, 
Nikhil.