Subject: RE: Refund Not Received Order ID: 6488613535
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, PayFort Operations Team <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ebrahim <[email-masked]>
Date: Sat, 15 Aug 2020 07:26:14 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

RRN # 015017224271

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, August 14, 2020 10:42 PM
To: Jessie Caparas <[email-masked]>; PayFort Operations Team <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ebrahim <[email-masked]>
Subject: Re: Refund Not Received Order ID: 6488613535
Importance: High

External email sender, please take precaution.
HI Team,

We are still waiting for update on below case. Kindly help us to close the cases asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "PayFort Operations Team" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 16:08:46
Subject: FW: Refund Not Received Order ID: 6488613535

@PayFort Operations Team<mailto:[email-masked]>

Customer claims that no refund has been received.

Can we please get the RRN number?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 1:54 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Received Order ID: 6488613535

External email sender, please take precaution.
Hi Jessie,

Please assist here

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 July, 2020 23:45:35
Subject: Refund Not Received Order ID: 6488613535

Hi Team,

With reference to order #6488613535
RMA: 33774402

The refund has been done from our on 29 May 2020. But customer is claiming that he still not get the refund. Kindly check and update us the refund status.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 28 June, 2020 13:50:29
Subject: Refund Not Received Order ID: 6488613535

Hi Team,

Problem Statement: Refund Not Received
Order Date : May 4, 2020
Order ID: 6488613535
Tracking ID: FP05060001851

Issue Description: The refund was initiated on 29/05/2020 but as seen in the attached bank statement that customer has not received the refund yet, Kindly check and assist us asap.

Regards,
Ebrahim Hageb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com