Subject: RE: Returned to Origin / Refund approval #6494927243
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shafeeque <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 15 Aug 2020 07:15:46 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead with the refund.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, August 14, 2020 1:04 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Mohammad Shafeeque <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Returned to Origin / Refund approval #6494927243

External email sender, please take precaution.
Hi Jessie,

Kindly update on the below case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 9:26:20 PM
Subject: RE: Returned to Origin / Refund approval #6494927243

Hi Apoorv,

Still updating the status.

Get back to me tomorrow.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 11:58 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Returned to Origin / Refund approval #6494927243

External email sender, please take precaution.
Hi Jessie,

Kindly advise if we have received the concept approval.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 10:36:54
Subject: RE: Returned to Origin / Refund approval #6494927243

Hi Shakeeb,

Will revert to you on this.

Asking approval from concept head now.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 1, 2020 12:23 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Returned to Origin / Refund approval #6494927243

External email sender, please take precaution.
Hi Jessie,

Reminder.

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 22:09:17
Subject: RE: Returned to Origin / Refund approval #6494927243

Hi Fauzan,

Will revert on this.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 5:27 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Returned to Origin / Refund approval #6494927243
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 15:16:36
Subject: Returned to Origin / Refund approval.

Hi Team,

Problem Statement : Returned to Origin / Refund approval.

Ticket ID: 1222099

Order date : 29/05/20

Order Number: 6494927243
Tracking ID: CRDSAL0023296520

Total Price : 446 SAR

Issue Description: The order was shipped from our side on 30/05/2020 but till now the order has not delivered to the customer . As per tracking details the order is " Returned to the origin ".
We escalated to the Saudi post on on 22/07/2020 and to added in the updation sheet as well how also escalated to Conloc however no action has been taken  so far .

Customer's history : the customer is with us since 3/23/20  and this is his 14th  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Shafeeque

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Subject: RE: FW: Returned to Origin / Refund approval #6494927243
From: Ramesh Gottimukkala <[email-masked]>
To: K Nayan <[email-masked]>, FarEye Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Vishwajeet Singh <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 5 Aug 2020 09:34:57 +0000

Please go ahead with changes

From: K Nayan <[email-masked]>
Sent: Wednesday, July 29, 2020 10:53 AM
To: Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; Jessie Caparas <[email-masked]>; FarEye Support <[email-masked]>
Subject: RE: FW: Returned to Origin / Refund approval #6494927243

Hi Ramesh

Can you please check the below mentioned and advise.

Thank you

Nayan

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 11:48 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: FW: Returned to Origin / Refund approval #6494927243

External email sender, please take precaution.

Dear Nayan/Vishwajeet,

​

Please confirm if the changes need to be done.

@Jessie, upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/bceb717782ddfc34015d5e0dc62d7e4499701ad8dc28929542d63a9fb2cfe984<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fbceb717782ddfc34015d5e0dc62d7e4499701ad8dc28929542d63a9fb2cfe984&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbdba115e6dfb415f59c108d83922d168%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637322168990893137&sdata=vc2ZzetC9Rjl1iqCP88DcMVyS%2BuM09n%2B41nZF5mErS0%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbdba115e6dfb415f59c108d83922d168%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637322168990903134&sdata=E0%2F%2BLJAiaY5zYiY%2FhT3vvepthI%2FqkMsOMQrrlyi256A%3D&reserved=0> to check the details.

Thanks and Regards,

Arpana Raj
Technical Engineer | Fareye

Call: +91 70-6595-6595

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   On Wed, 29 Jul at 11:47 AM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:

   Hi @FarEye Support<mailto:[email-masked]>

   I have already replied with the approval.

   We need this done the soonest please since its pending from May.

      From: FarEye Support <[email-masked]<mailto:[email-masked]>>
      Sent: Tuesday, July 28, 2020 10:01 PM
      To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
      Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
      Subject: Re: FW: Returned to Origin / Refund approval #6494927243

      External email sender, please take precaution.

      Dear Jessie,

      It would be really helpful if you sent these requests to us after the approval from operation as we are performing any changes after their approval only.

      Please share all the requested orders with the operation team at once. They will check and share the orders with us for any change.

      @K Nayan, please help in aligning the same.

      You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/bceb717782ddfc34015d5e0dc62d7e4499701ad8dc28929542d63a9fb2cfe984<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fbceb717782ddfc34015d5e0dc62d7e4499701ad8dc28929542d63a9fb2cfe984&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbdba115e6dfb415f59c108d83922d168%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637322168990923120&sdata=Q3%2FGqFlJH55B3jajUNthS6r9e86p3eX8LmYv7atodxc%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbdba115e6dfb415f59c108d83922d168%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637322168990923120&sdata=qV0V%2BPiQmcUAQeU2qV0NFAmqscPU%2BgUqRHFuE%2FywM5M%3D&reserved=0> to check the details.

      Thanks,

      Shailesh Bisht,

      Technical Engineer

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         On Tue, 28 Jul at 3:03 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:

         Dear Jessie,

         Thanks for contacting FarEye,

         We have received your concern regarding to update order as "RTO delivered",we are working on the same and will update you soon.

         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/bceb717782ddfc34015d5e0dc62d7e4499701ad8dc28929542d63a9fb2cfe984<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fbceb717782ddfc34015d5e0dc62d7e4499701ad8dc28929542d63a9fb2cfe984&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbdba115e6dfb415f59c108d83922d168%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637322168990963105&sdata=gyd1%2BnSksqOIdJJIMGzGGndhFli1oM3RxzAFHVU%2B4Q8%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbdba115e6dfb415f59c108d83922d168%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637322168990973099&sdata=rq%2BrzeeQljC0ao9QRLDIVOnHoYXYHhaAa2ZygKdkSOc%3D&reserved=0> to check the details.

         Thanks,

         Premanand,

         Technical Engineer

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         Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

            On Tue, 28 Jul at 2:46 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:

            Hi Team,

            Please update this order as RTO delivered.

            6494927243

            CRDSAL0023296520

            5/30/20 10:37 AM

            From: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
            Sent: Tuesday, July 28, 2020 12:32 PM
            To: Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
            Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Mohammad Hameed Mohammad Fasi <[email-masked]<mailto:[email-masked]>>
            Subject: RE: Returned to Origin / Refund approval #6494927243

            Dear Gaily,

            Greetings

            Please note that below order received and its without RMA, Once RMA created will process

             <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzQzMTc4ODcsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.gsyFz8pSlweO8sjXwnSiXf8_NvW0t9bsEZdIR172M1M>

            Regards,

            Dineshbabu.E

            Conloc Returns

            Ext – 4647

            From: Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
            Sent: Tuesday, July 28, 2020 9:58 AM
            To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
            Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
            Subject: RE: Returned to Origin / Refund approval #6494927243

            Dear Denish

            Kindly check mentioned order is RTO and revert .

            Gaily

            EXT- 4650

            From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
            Sent: 28 July 2020 08:10
            To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
            Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
            Subject: RE: Returned to Origin / Refund approval #6494927243

            Pls process manual refund

            Regards,

            Sachin Kumar

            Assistant Manager – Ecommerce Operations

            Landline: +971 4 517 5412

            India Mobile: +91 85860 04494

            UAE Mobile:+971 56 408 0342

            [email-masked]<mailto:[email-masked]>

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            From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
            Sent: Monday, July 27, 2020 8:40 PM
            To: Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
            Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
            Subject: FW: Returned to Origin / Refund approval #6494927243
            Importance: High

            @Mohammed Awad MohammedGaily<mailto:[email-masked]> can you please confirm if this order is physically in the warehouse?

            Tracking ID is CRDSAL0023296520

            @Sachin Maheshwari<mailto:[email-masked]> total amount to be refunded for this order is SAR 446

            Please advise if we can manually refund.

            From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
            Sent: Monday, July 27, 2020 5:27 PM
            To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
            Cc: Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
            Subject: Returned to Origin / Refund approval #6494927243
            Importance: High

            External email sender, please take precaution.

            Hi Team,

            Kindly assist us to get refund approval for the below case.

            Regards,

            Fauzan

              _____

            From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
            To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
            Sent: Monday, 27 July, 2020 15:16:36
            Subject: Returned to Origin / Refund approval.

            Hi Team,

            Problem Statement : Returned to Origin / Refund approval.

            Ticket ID: 1222099

            Order date : 29/05/20

            Order Number: 6494927243
            Tracking ID: CRDSAL0023296520

            Total Price : 446 SAR

            Issue Description: The order was shipped from our side on 30/05/2020 but till now the order has not delivered to the customer . As per tracking details the order is " Returned to the origin ".

            We escalated to the Saudi post on on 22/07/2020 and to added in the updation sheet as well how also escalated to Conloc however no action has been taken  so far .

            Customer's history : the customer is with us since 3/23/20  and this is his 14th  order with us.

            Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

            Regards,
            Shafeeque

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