Subject: RE: Knet Refund/ On Validation Order 8396312921
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Ebrahim <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Fri, 14 Aug 2020 21:18:33 +0000

Hi,

We have done the refund today

Original Transaction ID202022162356493
IP Address37.231.70.53Batch ID
Transaction Date/TimeSat Aug 15 00:18:03 AST 2020Post Date0815
Transaction ID202022880058173Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait International Bank
Card Number409054******2901Card ExpirationOct , 2022
Transaction Amount3.200Currency Code414
Merchant Track ID159687515000038118Result CodeCAPTURED
Host Response00Authorization Code048301
AVS ResponseCVD2 Validation Repsonse
Reference ID022898000003STAN ID552600
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5

From: Fauzan Ahmad . Musalman
Sent: Tuesday, August 11, 2020 8:57 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Knet Refund/ On Validation Order 8396312921
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to Order #8396312921
Hybris ticket: 03486080

The order has not placed successfully and marked as on validation cancel. As per hybris the amount has been captured and customer was paid by Knet.
Kindly check and process refund.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 August, 2020 17:31:07
Subject: Knet Refund/ On Validation Order 8396312921

Hi Team,

Problem Statement: On Validation Order
Order Date : Aug 8, 2020
Order ID: 8396312921
<callto:8395529292>H<callto:8395529292>ybris Ticket ID : 03486080

Issue Description: The order was on Aug 8, 2020 but hybris status showing that it is on validation as customer already payed  and the customer is chasing us for her order.

Regards,
Ebrahim Hageb

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