Subject: RE: 8396853789 // KNET Refund Issue
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: M Ataullah <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Fri, 14 Aug 2020 21:12:31 +0000

Hi,

We have done the refund today

Original Transaction ID202022482608343
IP Address37.231.70.53Batch ID
Transaction Date/TimeSat Aug 15 00:12:01 AST 2020Post Date0815
Transaction ID202022880239441Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDAl Ahli Bank of Kuwait
Card Number428628******1850Card ExpirationDec , 2022
Transaction Amount1.570Currency Code414
Merchant Track ID159713470800035044Result CodeCAPTURED
Host Response00Authorization Code263806
AVS ResponseCVD2 Validation Repsonse
Reference ID022898000001STAN ID592513
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Fauzan Ahmad . Musalman
Sent: Tuesday, August 11, 2020 7:55 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: 8396853789 // KNET Refund Issue
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to Order #8396853789
Hybris ticket: 03486241

The order has not placed successfully and marked as on validation cancel. As per hybris the amount has been captured and customer was paid by Knet.
Kindly check and process refund.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 August, 2020 19:12:11
Subject: 8396853789 // KNET Refund Issue

Hi Team,

Problem Statement; KNET Refund Issue
Order ID; 8396853789
Assistance Required; Need to update KNET Refund Ticket

Issue Description; Th order has been cancelled but refund not processed, so kindly upodate the KNET Refund Ticket ASAP.

Regards
Ataullah

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