Subject: RE: On validation cancelled Amount Captured
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 14 Aug 2020 21:06:58 +0000

Hi,

Refund done on 12th august 2020

IP Address168.187.147.210Batch ID-1
Transaction Date/TimeWed Aug 12 09:47:03 AST 2020Post Date0812
Transaction ID202022592588058Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******9244Card ExpirationSep , 2022
Transaction Amount25.000Currency Code414
Merchant Track ID159673192000072135Result CodeCAPTURED
Host Response00Authorization Code094228
AVS ResponseCVD2 Validation Repsonse
Reference ID022598000323STAN ID231470
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Fauzan Ahmad . Musalman
Sent: Tuesday, August 11, 2020 5:55 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abdulaziz Ahmed, Hasan. Ghilan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: On validation cancelled Amount Captured
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to Order #8396028528
Hybris ticket: 03486014

The order has not placed successfully and marked as on validation cancel. As per hybris the amount has been captured and customer was paid by Knet.
Kindly check and process refund.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 August, 2020 13:42:56
Subject: On validation cancelled  Amount Captured

Hi Team,

Problem Statement: Refund  Processed Request
Order Date : 06 Aug 2020
Order ID: 8396028528
Order Status: On Validation Cancelled

Assistance Required: Need refund for customer.
Issue Description: As per the Hybris website the order status is on validation cancelled and  in the  payment transaction it shows that the amount has been captured from the customer So  kindly check and process the RMA asap and update us.

Regards,
Abdulaziz

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