Subject: RE: Customer account debited - Ticket ID 1361009
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>, Anju John <[email-masked]>
Date: Fri, 14 Aug 2020 20:40:10 +0000

Hi,

We have done the refund today

Original Transaction ID202021567401148
IP Address37.231.70.53Batch ID
Transaction Date/TimeFri Aug 14 23:39:31 AST 2020Post Date0814
Transaction ID202022718785631Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number490456******8960Card ExpirationFeb , 2022
Transaction Amount8.130Currency Code414
Merchant Track ID159636515400000070Result CodeCAPTURED
Host Response00Authorization Code211840
AVS ResponseCVD2 Validation Repsonse
Reference ID022798000809STAN ID127445
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Malik Ismail
Sent: Tuesday, August 11, 2020 3:19 PM
To: Rashid Gafoor Kaskar <[email-masked]>; seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: FW: Customer account debited - Ticket ID 1361009

Hi Rashid,

Please do the needful for refund.

Order ID 8395313090

Regards,
Malik
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 11, 2020 4:12 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer account debited - Ticket ID 1361009

External email sender, please take precaution.
Hi Malik,

Can you please look into this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 August, 2020 15:09:24
Subject: Customer account debited - Ticket ID 1361009

Dear Team,

The customer has shared the images with us regarding the debit from his account. But there is no details for that amount as per his order history.

Customer email: [email-masked]<mailto:[email-masked]>
Customer mobile number: +96550407200

Kindly assist. Attached his statement showing the debit.

Regards,
Nikhil.

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