Subject: RE: Deduction validation: Case id - 1340997 Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>, Anju John <[email-masked]>
Date: Fri, 14 Aug 2020 19:58:23 +0000

Hi,

8394343249-no realization found

8394514891- no realization found

8394535009 -refund done today

Original Transaction ID202021075976626
IP Address37.231.70.53Batch ID
Transaction Date/TimeFri Aug 14 22:55:18 AST 2020Post Date0814
Transaction ID202022717459450Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******8379Card ExpirationDec , 2023
Transaction Amount14.500Currency Code414
Merchant Track ID159594789100044175Result CodeCAPTURED
Host Response00Authorization Code075440
AVS ResponseCVD2 Validation Repsonse
Reference ID022798000808STAN ID127486
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

8394535045-no realization found

8394576325-no realization found

From: Malik Ismail
Sent: Tuesday, August 11, 2020 11:42 AM
To: seeta.seeta <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Deduction validation: Case id - 1340997 Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325

Hi Rashid,

All below orders on pending status on PayFort. Please do the needful.

Regards,
Malik
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 11, 2020 12:28 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Deduction validation: Case id - 1340997 Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325

External email sender, please take precaution.
Hi Malik,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 August, 2020 11:35:23
Subject: Deduction validation: Case id - 1340997 Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325

Hi Team,
​​
Problem statement - The customer is claiming that the amount has been deducted from his account however the order status is on validation canceled.

Case id - 1340997
Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325

Order Created: 7/28/2020

Assistance required: Please check if the amount has been deducted from our side as the customer has made too many attempts.
​
​In case, if the amount has been deducted then please arrange the refund for the same.

Regards,
Manish

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