Subject: Re: Deduction validation: Case id - 1340997 Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 14 Aug 2020 11:54:07 -0700 (MST)

Hi Team, 

We are still waiting update on below case. Kindly assist us to close the case asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Malik Ismail" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 11 August, 2020 14:11:44 
Subject: RE: Deduction validation: Case id - 1340997 Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325 

Hi Rashid, 

All below orders on pending status on PayFort. Please do the needful. 

Regards, 

Malik 

From: Seeta Seeta <[email-masked]> 
Sent: Tuesday, August 11, 2020 12:28 PM 
To: Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Deduction validation: Case id - 1340997 Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325 

External email sender, please take precaution. 

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 11 August, 2020 11:35:23 
Subject: Deduction validation: Case id - 1340997 Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325 

Hi Team, 

​​ 

Problem statement - The customer is claiming that the amount has been deducted from his account however the order status is on validation canceled. 

Case id - 1340997 

Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325 

Order Created: 7/28/2020 

Assistance required: Please check if the amount has been deducted from our side as the customer has made too many attempts. 

​ 

​In case, if the amount has been deducted then please arrange the refund for the same. 

Regards, 

Manish 

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