Subject: Re: Account debited - No transaction showing in the Hybris - Ticket ID 1377962
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 14 Aug 2020 11:37:54 -0700 (MST)

Hi Malik, 

Kindly assist us on below case. as the customer is complaining that her account was debited under reference no ( 021310022865 ) but the transaction failed. We are unable to see any order placed/rejected. Please find attached screenshot for your reference. 

Customer Email: [email-masked] 

Regards, 
Fauzan