Subject: refund issue deducted 2 times case ID 1379481
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>, [email-masked], [email-masked], escalations dxbteam <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>
Date: Fri, 14 Aug 2020 10:17:59 -0700 (MST)

Hi Team, 

With reference to Merchant track ID: 159638178100025295 
Customer email # [email-masked] 
Confirmed order # 8395355088 
Order Date : 02-Aug-2020 
Customer was placing the order, and as per customer the amount has been deducted two times. the status of the first transaction status is technical problem as in the attachment. Kindly check and help us if the amount has been deducted or not. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 14 August, 2020 09:04:23 
Subject: refund issue deducted 2 times case ID 1379481 

Problem Statement: Refund Not Processed 
Order Date : 02-Aug-2020 
Order ID: 8395355088 
Tracking ID: na 
Assistance Required: Need refund for customer. 

The order was placed on 02-Aug-2020 but his money got deducted to times . one for unsuccessful order and second for successful order 
he shared with us 2 transaction ID and bank statement that proves his claim. 
please find the attachment in attachment section 

please do needful. 

Best regards 
Ammar Asif