Subject: Account debited - No transaction showing in the Hybris - Ticket ID 1377962
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Fri, 14 Aug 2020 02:27:06 -0700 (MST)

Dear Team, 

The customer is complaining that her account was debited but the transaction failed. We are unable to see any order placed/rejected. Please find attached screenshot for your reference. 
Kindly assist. 

Customer Email: [email-masked] 

Regards, 
Nikhil.