Subject: Not shipped order / Refund approval// 8374890605
From: Algaili Ahmed <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 13 Aug 2020 22:57:08 -0700 (MST)

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Order Date : 29-Mar-2020 

Order ID: 8374890605 

Tracking ID : FP04280001466 

Total Price : KWD 50.98 

Issue Description : The Customer placed the order on 29-Mar-2020, and it is pending since then, The existing tracking ID showing No records. 

The issue was escalated to WH when there is no consignment, added to the manual refund sheet and then later forwarded to LMG team, however till now the refund has not been initiated. 

Case history : The customer reached out to us on 7 April 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : This is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Algaily.