Subject: RE: Callback request // 9791181601 // 1373356
From: Saeed Khawaldeh <[email-masked]>
To: Mohd Imran <[email-masked]>, Rawan Barghouth <[email-masked]>, Ali Mkhaimer <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Amani Khraisat <[email-masked]>, ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nour Hanayneh <[email-masked]>, Apoorv Joshi <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, seeta.seeta <[email-masked]>
Date: Thu, 13 Aug 2020 18:00:15 +0000

Dear Imran,

CS has been contacted, she handed only one item and the needed escalation is done to process the refund.

Ticket: 1384882

Kind Regards,

Saeed Al Khawaldeh
Senior Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Thursday, August 13, 2020 12:07 PM
To: Rawan Barghouth; Ali Mkhaimer; Mohammad Tarabishi; Saeed Khawaldeh; Amani Khraisat; ccbackoffice; ccwebteam
Cc: Shakeeb Arsalan; Nour Hanayneh; Apoorv Joshi; Escalations Dxbteam; Fauzan Ahmad, Musalman; Nitesh Singh; seeta.seeta
Subject: RE: Callback request // 9791181601 // 1373356

Hi Team,

Please do the needful.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 12, 2020 1:08 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Callback request // 9791181601 // 1373356

External email sender, please take precaution.
Hi Team,

Can you please arrange the callback to the below customer as he request.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 12, 2020 12:24:41 PM
Subject: Callback request // 9791181601 // 1373356

Hi,

With reference to order number: 9791181601, customer raised return request and is sot happy with the service..

Customer emailed us requesting for a callback on: 0551505522.

Kindly look into this and do the needful.

Thanks,
Nitesh

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