Subject: Re: Refund Approval - 6473113607
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 13 Aug 2020 02:43:56 -0700 (MST)

Hi Jessie, 

Please advise if we have received the approval for the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 1 August, 2020 16:09:59 
Subject: Re: Refund Approval - 6473113607 

Hi Jessie, 

Kindly advise on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 21:02:44 
Subject: Re: Refund Approval - 6473113607 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 20:47:54 
Subject: Refund Approval - 1049812 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Mar 26, 2020 
Order ID: 6473113607 
Tracking ID: 45943601535 (Invalid Tracking Number) 
RMA : 23936198 
Concept: Centrepoint 
Total Price : AED 417.00 

Issue Description : The items were not shipped from our end. The tracking number is invalid. (PFA) 

Case History :The customer reached out to us on May 17 regarding the refund. Manual Refund Sheet has been updated for the same. 

Customer's History : The customer has placed his 1st order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.