Subject: Re: KNET Issue ( CAPTURE tow times ) // 1373817 // 8394752227
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 13 Aug 2020 00:40:43 -0700 (MST)

ur case has been merged with another case 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, August 13, 2020 11:25:50 AM 
Subject: KNET Issue ( CAPTURE tow times ) // 1373817 // 8394752227 

Hi Team 

Problem Statement: KNET Issue 

Order Date : Jul 30, 2020 

Order ID:8394752227 
Total Price: KWD12.90 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is Pickup complete but the amount is captured in Payment Transactions but the customer is comeback with his bank statement and diteles for refund as we capture from his account tow time and so we request to check this your priority basis 

plz check the bank statement 

the customer's bank details mentioned below. 

1. Beneficiary Name as per Bank: Mahmoud Abdul Nabi Mohammed Ahmed Dora 
2. Bank Name : Gulf bank 
3. Account Number : 94134377 
4. IBAN number : KW78 GULB 0000 0000 0000 0094 1343 77 
5. Branch Name: the main in mubarkia 
6. Type of Account: personal account (saving) 

Best Regards 
Ala Aldin