Subject: REFUND APPROVAL (8376290840)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 12 Aug 2020 22:47:47 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 897182 
Order Date: Apr 06, 2020 
Order ID: 8376290840 
AWB: 100041240555 
Total Order Value: KWD ​83.66 

Issue Description: This Kuwait order has been placed on Apr 06, 2020 and order was returned back to our warehouse on May 04, 2020 and marked as NDR. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on May 04, 2020 and the same was escalated to warehouse multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: ​Customer has total 4 completed order with us for the total amount of KWD 290.23. 

Assistance Required: Request you to provide an approval of KWD 83.66 for this order and assist in closing this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar