Subject: Re: Missing items / Refund approval// 6480381433
From: Algaili Ahmed <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 12 Aug 2020 21:47:07 -0700 (MST)

Hi Team 

Problem Statement : Missing item / Refund approval 

Order Date : Apr 11, 2020 

Order ID: 6480381433 

Tracking IDs : S000951447297, S000861338474 

Issue Description : The customer placed order for 16 items but as per the customer he/she has only received 9 items, Under the consignment details we can see that all 16 items have 

been shipped/Delivered from our side. 

The customer complaint: 7 items out of 16 are missing. 

The missing item are: 

1- 162215813 - - Iconic Printed Shirt with Spread Collar and Short Sleeves SAR79.00 
2- 162299947 - - Skechers Ankle Length Socks - Set of 6 SAR40.00 
3- 162121330 - - Marvel Printed Long Sleeves T-shirt and Full Length Pyjama Set SAR75.00 
4- 162344984 - - Bugs Bunny Print Long Sleeves T-shirt and Pyjama Set SAR69.00 
5- 162215928 - - Iconic Printed Shorts with Pocket Detail and Belt Loops SAR79.00 
6- 162215818 - - Iconic Printed Shirt with Spread Collar and Short Sleeves SAR79.00 
7 - 162307667 - - Iconic Solid Polo T-shirt with Short Sleeves SAR69.00 

The cost of missing items: SAR 490 

Case history : The customer reached out to us on 7th of May and since then the issue was escalated to WH but no action has been taken. 

Customer's history : This is customer's third order and she with us since 3/24/19. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily. 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Algaili Ahmed" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 18:48:24 
Subject: Re: Missing items// 6480381433 

Hi Algaili, 

as there is no response from WH kindly escalate this case for Refund approval. 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 16:52:04 
Subject: Re: Missing items// 6480381433 

Please follow up with concerned team so as to forward to next step of action. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "sachin maheshwari" <[email-masked]> 
Sent: Tuesday, 16 June, 2020 21:21:54 
Subject: Re: Missing items// 6480381433 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 13 June, 2020 22:26:40 
Subject: Missing items// 6480381433 

Hi Team, 
Problem Statement: (Missing items) 

Order Date : Apr 11, 2020 
Order ID: 6480381433 
Tracking ID: S000951447297, S000861338474 
Assistance Required: Need missing item 

Issue Description: The customer placed order for 16 items but as per the customer he/she has only received 9 items, Under the consignment details we can see that all 16 items have been shipped/Delivered from our side. 
The customer history: 7 ITEMS OUT OF 16 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item are: 
1- 162215813 - - Iconic Printed Shirt with Spread Collar and Short Sleeves SAR79.00 
2- 162299947 - - Skechers Ankle Length Socks - Set of 6 SAR40.00 
3- 162121330 - - Marvel Printed Long Sleeves T-shirt and Full Length Pyjama Set SAR75.00 
4- 162344984 - - Bugs Bunny Print Long Sleeves T-shirt and Pyjama Set SAR69.00 
5- 162215928 - - Iconic Printed Shorts with Pocket Detail and Belt Loops SAR79.00 
6- 162215818 - - Iconic Printed Shirt with Spread Collar and Short Sleeves SAR79.00 
7 - 162307667 - - Iconic Solid Polo T-shirt with Short Sleeves SAR69.00 

Regards, 
Algaily