Subject: RE: Refund approval: Case id - 1134639 Order Number: 8379933517
From: "Vijay mandal (TCS)" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, 'Monika Garg' via Production Support <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 13 Aug 2020 03:32:16 +0000

Hi Jessie,

8379933517 Is already cancelled in OMS.
@'Monika Garg' via Production Support<mailto:[email-masked]> team,
Please cancel this order in Hybris as well.

Regards,
Vijay
OMS Support

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 13, 2020 12:26 AM
To: Shakeeb Arsalan <[email-masked]>; LMG OMS <[email-masked]>; Vinodhini Chandrasekaran (TCS) <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval: Case id - 1134639 Order Number: 8379933517
Importance: High

@LMG OMS<mailto:[email-masked]> @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

This order has been cancelled as per the WH team but is not reflecting in Hybris.

Can you please check if this is also cancelled in OMS? If not, please do the needful.

INC0823000

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 12, 2020 5:45 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval: Case id - 1134639 Order Number: 8379933517

External email sender, please take precaution.
Hi Jessie,

Kindly assist regarding the below issue.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 10, 2020 12:45:07 PM
Subject: Refund approval: Case id - 1134639 Order Number: 8379933517

Hi Team

Problem Statement: Not shipped order / Refund approval.

Ticket id: 866464
Order Date: 4/26/2020
Order ID: 8379933517
Tracking ID: Not assigned

Total Price: KWD 87.08

Issue Description: The Customer placed the order on 4/26/2020 and it is pending since then, there is no consignment created yet.

Case history: The customer reached out to us on 6/1/2020 and since then we have escalated to the warehouse but no action has been taken.

Customer's history: The customer is with us since 3/21/2020 and this is his 4th order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Manish

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