Subject: Refund issue #6467404888
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Mykel Nakhnoukh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, esaescalations dxbteam <[email-masked]>
Date: Wed, 12 Aug 2020 11:43:59 -0700 (MST)

Hi Malik, 

With reference to order # [ callto:6467404888 | 6467404888 ] 
RMA: 23351326 

As per hybris the refund has been done from our end on 15 June 2020 . but customer is still claiming that he has not received the refund we have asked customer to check with his bank, customer has contacted the bank and they updated him we have not returned the amount. Bank response and bank statement are attached. 
Kindly check and help us to close the case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Mykel Nakhnoukh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "esaescalations dxbteam" <[email-masked]> 
Sent: Thursday, 13 August, 2020 00:09:01 
Subject: Refund issue #6467404888 

Hi Malik, 

With reference to order # 6467404888 
RMA: 23351326 

As per hybris the refund has been done from our end on 15 June 2020. but customer is still claiming that he has not received the refund we have asked customer to check with his bank, customer has contacted the bank and they updated him we have not returned the amount. Bank response and bank statement are attached. 
Kindly check and help us to close the case. 

Thank you for your help. 

Regards, 
Fauzan