Subject: Re: missing item/ 6474035511
From: Numan Ali <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Aessam <[email-masked]>, Support <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, "seeta.seeta" <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Date: Wed, 12 Aug 2020 20:14:57 +0300

Hi Jessie,

We have delivered all parts, here is the POD

On Wed, Aug 12, 2020 at 7:28 AM Jessie Caparas <
[email-masked]> wrote:

> Hi @Shakeeb Arsalan <[email-masked]>
>
>
>
> Find the attached approval.
>
>
>
> *From:* Shakeeb Arsalan <[email-masked]>
> *Sent:* Wednesday, July 22, 2020 12:33 PM
> *To:* Aessam <[email-masked]>; nali <[email-masked]>;
> Support <[email-masked]>
> *Cc:* Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi
> <[email-masked]>; Asjad Hussain <[email-masked]>;
> Escalations Dxbteam <[email-masked]>; Seeta Seeta <
> [email-masked]>; Sagaya Suresh Kumar <
> [email-masked]>
> *Subject:* Re: missing item/ 6474035511
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
> Any update ?
> Please provide POD
>
>
> ------------------------------
>
> *From: *"Sagaya Suresh Kumar" <[email-masked]>
> *To: *"Shakeeb Arsalan" <[email-masked]>, "Aessam" <
> [email-masked]>, "nali" <[email-masked]>, "Support" <
> [email-masked]>
> *Cc: *"Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv
> Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>,
> "escalations dxbteam" <[email-masked]>, "Seeta
> Seeta" <[email-masked]>
> *Sent: *Wednesday, 20 May, 2020 12:28:06
> *Subject: *RE: missing item/ 6474035511
>
>
>
> @[email-masked] <[email-masked]> @Numan Ali
> <[email-masked]>
>
>
>
> Customer saying that missing parcel not yet received to their end.
>
>
>
> Please check and update this order delivery status.
>
>
>
> Tracking Id : S000748772547
>
>
>
> Regards
>
> Sagaya Suresh
>
> +966 565165997
>
> Ext : 4650
>
> *From:* Shakeeb Arsalan <[email-masked]>
> *Sent:* Tuesday, May 19, 2020 7:21 PM
> *To:* Sagaya Suresh Kumar <[email-masked]>; Maxwhryd Ecom
> <[email-masked]>; Raghu Pillai <
> [email-masked]>; Suvadeep Saha <
> [email-masked]>
> *Cc:* Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi
> <[email-masked]>; Asjad Hussain <[email-masked]>;
> Escalations Dxbteam <[email-masked]>; Seeta Seeta <
> [email-masked]>
> *Subject:* Re: missing item/ 6474035511
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
> Any update ?
>
> Regards
> Shakeeb
>
>
> ------------------------------
>
> *From: *"Seeta Seeta" <[email-masked]>
> *To: *"Sagaya Suresh Kumar" <[email-masked]>, "maxwhryd
> ecom" <[email-masked]>, "raghu pillai" <
> [email-masked]>, "suvadeep saha" <
> [email-masked]>
> *Cc: *"Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb
> Arsalan" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>, "Asjad Hussain" <[email-masked]>,
> "escalations dxbteam" <[email-masked]>
> *Sent: *Friday, 8 May, 2020 21:53:28
> *Subject: *Re: missing item/ 6474035511
>
>
>
> Hi Team,
>
>
>
> With reference to the order number: 6474035511, the customer placed the
> order for 8 items and as per the hybris all items have been delivered from
> our side under tracking number: S000748772547. However, the customer is
> claiming that he has not received 4 items out of 8 items.
>
>
>
> *The details are below for missing items.*
>
> 1)162211609 - - Printed Sleepshirt with Short Sleeves and Chest Pocket
>
> 2) 162296938 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail
>
> 3) 162296930 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail
>
> 4)162201107 - - Set of 2 - Assorted Boyshorts with Elasticised Waistband
>
>
>
> So can you please check this concern and assist us.
>
>
>
> Thanks & Regards,
> Seeta Kunwar
>
>
> ------------------------------
>
> *From: *"asjad hussain" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>
> *Cc: *"Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb
> Arsalan" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>
> *Sent: *Friday, 8 May, 2020 17:01:24
> *Subject: *missing item/ 6474035511
>
>
>
>
>
> Hi team,
>
>
>
> Problem Statement: (Missing items)
>
> Order Date : Mar 28, 2020
>
> Order ID: 6474035511
>
> Tracking ID: S000748772547
>
> Assistance Required: Need missing item
>
>
>
> Issue Description: Customer placed order for 8 items but as per the
> customer she has only received 4 items, Under the consignment details we
> can see that all 8 items has been shipped/Delivered from our side.
>
>
>
> Customer history:4 ITEMS OUT OF 8 are MISSING, CUSTOMER WANTS THE SAME
> ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
>
>
>
> The missing item are:
>
> 1)162211609 - - Printed Sleepshirt with Short Sleeves and Chest Pocket
>
> 2) 162296938 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail
>
> 3) 162296930 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail
>
> 4)162201107 - - Set of 2 - Assorted Boyshorts with Elasticised Waistband
>
>
>
> Regards,
>
> Asjad.
>
>
>
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-- 
Numan Ali
Operations
<http://shipa.com/logistics-for-business/shipa-delivery/>
*M:* +966594621571
[email-masked]
shipa.com/delivery <http://shipa.com/logistics-for-business/shipa-delivery/>