Subject: Re: KNET ON_VALIDATION_CANCELLED Refund issue//1367878//8396528970
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 12 Aug 2020 06:46:56 -0700 (MST)

Hi Ala, 

The refund was initiated on 11-08-2020 , Pls inform the customer & close the case 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 10, 2020 1:47:31 PM 
Subject: KNET ON_VALIDATION_CANCELLED Refund issue//1367878//8396528970 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date :Aug 9, 2020 
ticket id : 03470014 
Order ID: 8396528970 
Total Price: 25.79 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin