Subject: Re: Refund approval: Case id - 1134639 Order Number: 8379933517
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 12 Aug 2020 06:45:00 -0700 (MST)

Hi Jessie, 

Kindly assist regarding the below issue. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 10, 2020 12:45:07 PM 
Subject: Refund approval: Case id - 1134639 Order Number: 8379933517 

Hi Team 

Problem Statement: Not shipped order / Refund approval. 

Ticket id: 866464 
Order Date: 4/26/2020 
Order ID: 8379933517 
Tracking ID: Not assigned 

Total Price: KWD 87.08 

Issue Description: The Customer placed the order on 4/26/2020 and it is pending since then, there is no consignment created yet. 

Case history: The customer reached out to us on 6/1/2020 and since then we have escalated to the warehouse but no action has been taken. 

Customer's history: The customer is with us since 3/21/2020 and this is his 4th order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish