Subject: Re: Refund approval // order return to the WH // 1344110 // 6487301428
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 12 Aug 2020 04:44:05 -0700 (MST)

Hi 

I have raised Jira for the order https://landmark.atlassian.net/browse/REL-109592, 
Pls inform the customer & close the case once Jira team takes action 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 10, 2020 7:14:05 PM 
Subject: Refund approval // order return to the WH // 1344110 // 6487301428 

Dear Team , 

# 1344110 

Problem Statement : Refund approval // order return to the WH 

Order Date : Apr 29, 2020 
Order ID: 6487301428 
Tracking ID :S001106597982 
Total Price : 169 

Issue Description : The Customer placed the order on Apr 29, 2020 and Shipping Date from our side is 04/29/2020 , 
as the order state is delivered in hyper and when we go to tracking the order on shipa is Package Returned , i have send WH 3 times no respond and i asked shipa the confurme in replay that its in WH 
The customer claims that he he want to get refund . 

Case history : The customer reached out to us on 2 Aug 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 4/29/2020 and this is his 3 order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

plz check the attachment 

Regards, 
Ala Aldin