Subject: Re: KNET ON_VALIDATION_CANCELLED // 1367399 //8396274108
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, [email-masked], anju john <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 12 Aug 2020 03:36:45 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 10, 2020 2:24:48 PM 
Subject: KNET ON_VALIDATION_CANCELLED // 1367399 //8396274108 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date :Aug 8, 2020 
ticket id :03483044 
Order ID: 8396274108 
Total Price: 63.21 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin