Subject: RE: Customer wants a call back - Ticket ID 1371369
From: Ali Mkhaimer <[email-masked]>
To: Mohd Imran <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Amani Khraisat <[email-masked]>, ccwebteam <[email-masked]>, ccbackoffice <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 12 Aug 2020 09:11:43 +0000

Hi All,

The Customer was contacted and we informed him that we follow up his issue, noting that I raised an escalation to courier for return the items to WH, then complete the refund process.

Ticket No.: 1379191

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

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From: Mohd Imran [mailto:[email-masked]]
Sent: Wednesday, August 12, 2020 10:15 AM
To: Ali Mkhaimer; Rawan Barghouth; Mohammad Tarabishi; Saeed Khawaldeh; Amani Khraisat; ccwebteam; ccbackoffice
Cc: seeta.seeta; Shakeeb Arsalan; Fauzan Ahmad . Musalman; Escalations Dxbteam; Apoorv Joshi; Nikhil Bishnoi
Subject: RE: Customer wants a call back - Ticket ID 1371369

Hi Team,

Please do the needful.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 11, 2020 9:31 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer wants a call back - Ticket ID 1371369
Importance: High

External email sender, please take precaution.
Hi Team,

Please arrange a call back for below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 August, 2020 20:03:51
Subject: Customer wants a call back - Ticket ID 1371369

Dear Team,

With regards to Order ID 6211457113, the customer is not happy with the quality of 2 of the items. The return was raised and collected by Aramex. Refund is not yet processed.

The customer wants a manages to call him and he is also asking for refund and compensation.

Customer Name: Mohammed Arif
Customer Mobile No: +966503779739

The customer is threatening to raise a complaint to the Ministry.

Kindly assist.

Regards,
Nikhil.

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