Subject: RE: Customer account debited - Ticket ID 1337480
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 12 Aug 2020 05:48:10 +0000

Hi seeta,

Please advise customer to check with his bank, mention merchant not our account.

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, August 11, 2020 4:27 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Customer account debited - Ticket ID 1337480

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 August, 2020 14:10:23
Subject: Customer account debited - Ticket ID 1337480

Dear Team,

The customer has shared the statement with us regarding the debit from his account. But there is no details for that amount as per his order history.

Customer email: [email-masked]<mailto:[email-masked]>
Customer mobile number: +96555299498

Kindly assist. Attached his statement showing the debit.

Regards,
Nikhil.

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